Tui.com Reviews
(Rated by 1803 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Loyalty Points
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.3
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Customer Service4.5
- Price & Quality4.3
- Return Policy4.4
- Shipping & Delivery4.8
Recent Customer Reviews (13)
Jayden Dashwood
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Edward Moncrieff
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Ronald Silvers
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Caitlin Dunkley
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Gaetane Laforge
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Karen Rider
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Filippa Simonsen
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Melissa Brown
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Courtney Kadyrov
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Robert Canaday
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Payment Methods
Accepted Payment Options:
Prices for items on Tui.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Loyalty Points
Payment Process
- Payments can be made online during the checkout process.
- For Tui.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Tui.com Pros & Cons
Pros
1
Variety of Destinations: TUI offers holidays to more than 80 destinations in 30 countries, providing a wide range of options for travelers.
2
Value for Money: TUI is known for offering good value for money, with its beach/resort holidays having five stars for ‘description matching reality’ and costs around average for firms in the survey.
3
Convenient Booking Options: Travelers can book trips online, call the contact centre, or visit one of TUI’s high street stores, making it convenient for different preferences.
CONS
1
Poor Customer Service: TUI has a disappointing three stars for customer service. Many customers have reported issues with communication, with some experiencing no rep at their resort and struggling to make contact with TUI if there were problems.
2
Hidden Fees and Charges: There have been numerous complaints about hidden fees and charges, including extra costs for amendments to bookings and unexpected charges later on.
3
Reliability Issues: TUI has been criticized for its reliability, with some customers experiencing delayed flights and no proactive communication from the company to apologize or acknowledge their experience.
4
Low Employee Satisfaction: Some employees have reported feeling replaceable and sometimes treated as just a number, which can reflect poorly on the overall service quality.
Tui.com Features and Benefits
Features
Free plan
Includes unique links for tracking performance, customisable surveys with user-friendly interface, live dashboard for review scores and real-time feedback, unlimited responses per survey, and 3 pages with 3 questions per page
Unique links
For tracking performance
Customisable surveys
With a user-friendly interface
Live dashboard
Displaying overall review scores and real-time customer feedback
Unlimited responses
Per survey
3 pages per survey
With 3 questions per page
Holiday price breakdown
Includes cost of flights, accommodation, and other travel components
Deals and discounts
Free kids' places, low deposits, and flexible booking options
User-friendly and efficient
Streamlined ticket purchasing and check-in process on website or mobile app
Robust flight operations
Connects passengers to wide array of leisure-oriented destinations from major airports in Europe, Africa, Asia, and Americas
All-inclusive holiday packages
Bundle flights, hotel accommodations, and often local tours or activities
Hotels designed for the whole family
Everything from Kids’ Clubs to waterparks and bumper activities line-up
Hotels designed for adults
Perfect match for travelling without children
Flights from local airports
Takes off from more than 20 UK airports to start holiday close to home
More choice and flexibility
Range of flight options and holiday durations to tailor-make your trip
Loads of ways to book
Book online, on the app, or in-store
TUI Flex
Fee-free changes to booking up to 28 days before travel
Shipping policy
Outlines methods, packaging, and costs with straightforward language to build trust
Return and exchange policy
Clear instructions for straightforward refund or exchange to buy with confidence
Manage bookings online
View summaries, cancel, change holidays or cruises, upgrade seats or luggage with fees shown upfront
Variety of Destinations
Holidays to more than 80 destinations in 30 countries for wide range of options
Value for Money
Good value with five stars for description matching reality and average costs
Convenient Booking Options
Book online, call contact centre, or visit high street stores