Tui.com Reviews

Tui.com offers a variety of travel options and upgrades for flights. Customers can select their seats, with options ranging from standard seating to premium upgrades. Premium seats offer perks like a 25kg luggage allowance, priority boarding, and lounge access at certain airports. For those looking for more space, extra legroom seats are available, providing up to two extra inches of seat pitch. Luggage options include the ability to add 15kg, 20kg, or 25kg per person, with prices starting from £40 for 15kg both ways. Prices for these services start from £18 for an extra 5kg of luggage. It's noted that Tui.com employs dynamic pricing, meaning the cost of holiday packages and flights can fluctuate based on demand and other market conditions. For the latest deals, customers can find offers for winter 2024 and summer 2025 long-haul deals starting from £655 and £781 respectively, with potential savings using promotional codes.

Tui.com is renowned for its comprehensive tourism services, covering the entire value chain under one roof. The company boasts a portfolio of over 400 hotels and resorts with premium brands like RIU, TUI Blue, and Robinson. It operates 16 cruise ships, including luxury and expedition classes like the MS Europa and the Mein Schiff fleet. Tui.com's TUI Musement service offers a digital platform with over 160,000 activities, including excursions and tickets, available in more than 140 countries. The group's airline fleet consists of around 130 aircraft, providing travel options to approximately 19 million customers annually. Additionally, Tui.com has been focusing on the expansion of digital platforms to transform into a digital company, emphasizing global responsibility and sustainable tourism through the TUI Care Foundation.

Tui.com accepts a variety of payment methods for the convenience of its customers. For those booking online, via the TUI app, or in a TUI Store, the recommended method is using Manage My Booking. Accepted debit cards include Maestro, Mastercard Debit, Visa Electron, Visa Debit, and Delta. Credit card options are Visa, Mastercard, and American Express. Apple Pay offers an easy and secure payment option, while PayPal provides a fast and secure way to pay for your TUI holiday. For customers who prefer traditional methods, building society cheques or bankers drafts are accepted in TUI travel shops. Additionally, Direct Debit can be set up to split the cost of a holiday into monthly instalments, with the final payment due 98 days before departure. However, this option is not available for Marella Cruises. It's important to note that personal or company cheques are not accepted.

Tui.com has a shipping policy that outlines the methods, packaging, and costs associated with the delivery of products. The policy is designed to build trust with customers by using straightforward language. As for the return and exchange policy, Tui.com provides clear instructions for customers who have changed their mind about a purchase or are dissatisfied with a product. The policy details the steps for a straightforward refund or exchange, ensuring customers can buy with confidence. In terms of changes and cancellations, customers can manage their bookings online through their Customer Account or Manage My Booking. This includes viewing booking summaries, cancelling bookings, changing holidays or cruises, upgrading flight seats or luggage, and more. Amendment and cancellation fees may apply, and customers can see these fees before completing any changes. The fees for each type of change are listed in the Terms and Conditions.

To find the best deals on Tui.com, consider checking the Holiday Deals section for a variety of offers, including Last Minute Holidays and Destination Deals. Look out for discount codes that can save up to £220, and explore options like All-Inclusive packages to save on overall expenses. Utilize the free kids' places finder for family holidays, and keep an eye on the Deal of the Week for special discounts. For additional savings, consider booking during sales events and signing up for a MYTUI account to receive exclusive offers.

To book a cruise with Tui.com, start by creating a myTUI account on their website or through the TUI app. Once the account is set up, log in and navigate to the cruise section where you can browse the available itineraries. Select your preferred cruise and follow the prompts to enter your personal information. Complete the online check-in process to access your travel documents, print your luggage labels, and boarding passes. You can also book your excursions and onboard experiences through the website. It's important to note that payment may require a credit card issued in the UK or a card that allows international transactions in GBP. For a more cost-effective booking, consider looking for deals or packages that include airfare, transfers, and other amenities.

To set up Direct Debit payments with Tui.com, you can do so during the booking process by selecting the ‘Deposit and Direct Debit’ option on the payment page. After paying the deposit, the option to set up a Direct Debit will be available on the confirmation page. Alternatively, if you need more time to decide, you can arrange your Direct Debit at a later date through Manage My Booking or your Customer Account. The Direct Debit system allows you to spread the cost of your trip with at least three instalments, and you can even choose the date for the payments to be deducted from your account. The final payment is due 98 days before departure. It's also possible to take advantage of the Low Deposit option, where the Direct Debit payments will adjust accordingly if you add extras or make amendments to your booking.

Tui.com offers a wide variety of holidays, including package holidays, city breaks, all-inclusive holidays, beach holidays, luxury holidays, and more.

Yes, Tui.com offers travel insurance as an optional add-on to your holiday booking. Travel insurance provides additional protection and peace of mind in case of unexpected events such as illness, accidents, or trip cancellations.

Tui.com's cancellation policy varies depending on the type of holiday and booking you have made. However, generally speaking, if you need to cancel your holiday, you may be subject to cancellation fees. It's important to review Tui.com's cancellation policy before booking your holiday.